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5 Ways Technology Is Changing The Guest Experience
Technology continues to shape our daily lives, even within the realm of hospitality. Hotel properties are now spending more than ever on new technology...
How Hotels Can Take Advantage Of The Hottest Marketing Trend – The Influencer Boom
The rise of social media has produced one of the hottest marketing trends in the hotel industry: the influencer boom. Both independent hotels and...
An Introduction to Instagram for Hotels
Instagram is a visual based social network which I believe all hotels should be using more of. Instagram is also owned by Facebook, so...
How To Build An Emotional Bond With The Most Demanding Clients, Hotel Guests
Imagine walking into a fresh hotel room after a long flight; dropping your luggage, collapsing onto the bed before noticing your favourite magazine resting...
Stop Trying To Improve Your Customer Experience
Sure, I’ve been purposely provocative with the headline of this piece – but through many years of designing and developing people-centered, digitally-led experiences –...