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When to Use Voice as a Customer Engagement Tool – Outside of the Hotel Room
For businesses of all sizes, the move of people from screen to voice search and interactions may seem a long way in the future...
Revenue Management: Not Just for Guest Rooms
The heat is always on hoteliers to increase profitability. From acquiring new customers to driving repeat business and loyalty, making the right operational decisions...
Authenticity and AI in the Age of Social Influence
There was a time when Artificial Intelligence (AI) was the domain of Hollywood movies, a technology deemed too futuristic for day-to-day use. Then came...
The Mobile Booking Trends of Luxury Hotels
Global smartphone usage topped 2.3bn in 2017. Based on an estimated world population of 7.6bn, that’s over 1 in 3 people who now own one. Usage...
Chinese Leading The Charge To Visiting Africa
In 2008, Chinese visiting the Africa Continent accounted for 3% of their total numbers in outbound travel. But in 2017, outbound travel rose to over...