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Talking Connected Customer Experiences: An Interview With Jos Schaap, CEO & Founder, StayNTouch
With a 20+ year track record in hotel software technology, Jos Schaap is a leading authority on how it can help to enhance the...
How to Improve Hotel Marketing to Create Customer Loyalty
Loyal guests are invaluable to marketers.
Why? Because retaining customers costs less than attracting new ones. Customer loyalty speaks volumes about customer satisfaction, especially in...
Is A Chatbot For Every Hotel?
In the mid-2000s many hoteliers were suspicious of a machine that could manage rates and availability for their multiple online travel agencies (OTAs). Today...
What’s Next for PMS Firms in Airbnb’s Ecosystem? Is Their Future Assured?
The news that Airbnb rival Wimdu is closing at the end of the year, despite $90million in funding, proves that Airbnb continues to dominate the home...
New Ways to Improve Business Travelers’ Guest Experience
The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. New...