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What Drives Guests to be Promoters of your Brand?
In previous research conducted, we’ve seen that the Net Promoter Score has a positive correlation to a hotel’s TripAdvisor rating. Of course that makes sense, a positive...
Automated Email Ideas for the Holidays
The holiday season is upon us and we’re all ramping up to prepare for upcoming busy long weekends and time off over Christmas and...
“Let’s Ignore Mobile – What’s The Worst That Can Happen?”
So, the title is a little misleading, really. It’s not a real quote, but it seems to me to describe the state of mind...
5 Reasons Your Hotel Should Have Self Check-In
With the launch of their hotel self-service and check-in kiosk, Clock Software share their thoughts on how hoteliers can improve both their own operations...
Is SEO Really Dead in the Hotel Industry?
It was in October 2015 that Paul Hennessy, CEO of Priceline, as much as announced the death of SEO in the travel industry. “I...