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5 Small Changes That Will Greatly Improve Your Hotel Lobby
When a guest walks into a hotel, they make an initial assessment of the property as a whole. They judge the hotel based on...
Why Back-of-House Tech Shouldn’t Be Back-of-Mind
Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically...
Can Artificial Intelligence Replace Human Intelligence In Hospitality Revenue Management?
A lot has been said recently about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced...
New Research Identifies The Technology That Hotel Guests Really Want
We are delighted to reveal the findings of new research which, auditing the preferences of more than 3,600 travellers, shows a growing appreciation for...
Spotlight On… Hotels In Asia-Pacific
Filmed at the inaugural Direct Booking Summit in Singapore, the series explores challenges that hoteliers in Australia, Indonesia and Thailand expect in 2019.
Last year,...