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How In-Room Assistants Improve Front Desk Service
You're tired after a long day of travelling, and all you want is to do is put down your bags and kick off your...
When to Use Voice as a Customer Engagement Tool – Outside of the Hotel Room
For businesses of all sizes, the move of people from screen to voice search and interactions may seem a long way in the future...
Authenticity and AI in the Age of Social Influence
There was a time when Artificial Intelligence (AI) was the domain of Hollywood movies, a technology deemed too futuristic for day-to-day use. Then came...
The Receptionist is Dead – Why Hotels Need to Embrace Automation
The world is becoming more and more automated in all aspects, and this trend will continue. Automation has two main functions. The first is...
Scottish Hotel Proves You Don’t Have To Be Big To Use AI
There's a lot of talk about Artificial Intelligence (AI) in the hospitality industry and it's easy to assume the latest tech is the preserve...