Reputation Management
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Online Reputation Management: Why and How to Revitalise Your Online Presence
Today, we’re going to give you a getting-started guide to online reputation management. We’ll take you through what it is, why it’s important, and how...
Useful tactics to gather hotel guest feedback
Who would you rather have stay in your hotel? A guest who complains constantly or a guest who stays silent, choosing to vent their...
How secret are ‘secret hotels’?
Bottom line, your guests are smart.
When they see a 'secret hotel' offer on an OTA website (for example Last Minute's Top Secret Hotels) many...
Use Google’s Reviews Dashboard to manage your hotels online reputation
A recent TripAdvisor TripBarometer report re-highlights the importance of online reviews in the purchasing behaviours of online travellers; 93% of travellers worldwide say online...