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Happy Birthday Edward! Edwardian Hotels’ Virtual Host Turns One
Hotel Speak first met Edward™, Edwardian Hotels' Virtual Host, at EyeforTravel Europe 2017, when the man fundamentally responsible for 'his' creation, Edwardian's Director of Information...
The Impact Of Chatbots On The Hotel Industry
The 'chatbot' has been a buzz-word over them past twelve months across a wide range of industries. In two years time the average person...
Technology is the Next Frontier to Combat Plateauing Guest Satisfaction
After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free...
Chatbots for Hotels - What do Hotels Need Before Setting Up a Chatbot?
Many hotels already offer messaging options to their guests, giving the ability to text the hotel through their own apps or by establishing messaging...
Man vs Machine – No Contest!
A couple of weeks ago I was moderating this year’s Eyefortravel Europe conference. There was a mammoth line-up of speakers covering all the important...